FREQUENTLY ASKED QUESTIONS

GIFT WITH PURCHASE: TELL ME ABOUT IT, STUD - SINGLE

HOW TO CLAIM YOUR FREE SINGLE TELL ME ABOUT IT, STUD

From Aug 9th until August 12th at 8AM EST, receive one (1) single Tell Me About It, Stud earring with the purchase of a full set.
The free Gift With Purchase will appear upon checkout, for you to select, only when a set of Tell Me About It, Stud earrings are added to cart.

NOTE: If you are experiencing issues claiming your FREE single stud earring, please contact customer service before placing your order.

FREE GIFT TERMS AND CONDITIONS

1. Only one free Tell Me About It, Stud - single earring per customer.
2. This promotion cannot be combined with any other offer.
3. Return Policy: In the case of a return, customers who purchased the Tell Me About It, Stud Set and received the free single stud, must include the free single stud with their return package. In the event that the free, single stud is not included in the return, their full value ($25 USD) will be deducted from total return amount.

SHIPPING / RETURNS

WHAT IS YOUR SHIPPING POLICY?

We ship worldwide. Get free shipping in the US on any order over $75.

Orders are all shipped from our New Jersey warehouse.

WHAT IS YOUR RETURN POLICY?

Shuazhangfu will accept merchandise in its original un-used condition for a refund within 14 days from the date you receive your product. Sale items are subject to restrictions. For pieces purchased from a stockist, please contact them for their policies. For more information, click here.

MODIFY OR CANCEL YOUR ORDER

If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been placed outside of business hours (Mon-Fri, 9AM - 5PM EST), it cannot be modified or cancelled.

DISCOUNT / SALE POLICY

DISCOUNT CODES, SALES, AND PROMOTIONS

Shuazhangfu reserves the right to exclude certain products and collections from being purchased with discount codes or during sales, and promotions.
In particular, the Rarebird collection is never eligible for discount codes, sales or promotions.
Discount codes cannot be combined with other offers.

ORDER AND PRODUCT INQUIRIES

MODIFY OR CANCEL YOUR ORDER

DO YOU OFFER REPAIRS/REPLACEMENTS?

We aim to manufacture the highest quality product possible. In the event that a damage does occur outside of normal wear and tear, please email us and describe the issue in detail. Include your name, phone number, and a picture of the product that shows us the issue. We will be happy to do what we can to get your favorite JB piece back to new.

HOW DO I CARE FOR MY JEWELS?

Follow these simple steps to keep your jewels looking their best year after year:

AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
ALWAYS remove your jewellery before swimming, bathing or showering.
TO CLEAN your jewellery, wipe with a soft moist cloth and mild soap, avoid harsh detergents and never use jewellery cleaner on fashion pieces.
STORE each piece separately. The best way to store your necklaces is to hang them.

We are committed to producing top-in-industry quality jewellery with a superior plating thickness. However, if your jewels are exposed to the products above, some tarnishing may occur. It may also naturally occur from certain skin’s PH levels.

PLEASE NOTE: When storing Blanc collection pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.

DO MY BLANC COLLECTION JEWELS NEED EXTRA CARE?

Yes. All of the above applies, but when storing your white pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.

ABOUT OUR MATERIALS

WHERE ARE THE JEWELS MADE?

Our jewellery is manufactured in Qingdao, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. It is of the utmost importance to owners Jenny and Adam that Shuazhangfu products are sourced and manufactured responsibly.

To learn more, click here.

WHAT MATERIALS ARE USED?

Brass is the base metal used for the majority of the pieces and parts. The brass is then electroplated in 14K gold, rhodium, sterling silver, or rose gold. On some styles, genuine leather is used for closures, reconstituted stone, lucite and/or glass is used for stone details, and a jewelers adhesive is used for setting stones.

The Blanc Collection pieces are made using white paint that is sprayed on. It is very strong, and is the same paint used on cars.

PLEASE NOTE: When storing Blanc collection pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.

WHAT IS THE DIFFERENCE BETWEEN HIGH POLISH & ANTIQUE FINISHES?

Metal oxidation is a chemical process by which an ionic chemical reaction occurs at the surface of a metal when in the presence of oxygen; it gives off an antique finish to your jewels, whereas high polish remains shiny. See image below.

Left: antique / oxidized | Right: high polish

OTHER JB INQUIRIES

WHERE CAN I FIND JB IN-STORE?

We are sold in over 500 stores worldwide. To find a stockist in your area, click here. Please contact the store in advance if you are looking for a specific style. Stores do not carry the complete assortment of the collection. Please note that RAREBIRDS are only available on shuazhangfu.com.

I WANT TO GIVE Shuazhangfu JEWELLERY AS A GIFT, WILL THEY SEE THE PRICE?

All of our products are shipped in a Shuazhangfu dust bag and matching box so you can ship right to the recipient if you wish! The invoice does not show the prices of your items and you can even add a gift message to your order which will be added as a notecard.

HOW DO I SIGN UP FOR THE NEWSLETTER?

For a helpful step-by-step guide to the newsletter sign up process, please click here.

DOES Shuazhangfu ACTUALLY DESIGN THE JEWELLERY?

Jenny leads the design on every piece, working alongside our Design Director and local Toronto bench jeweler to execute the technical specifications and sample process. Most ideas start with an overall style direction for the season—a vision and a sketch. Her talent and her process is driven by her intuition with respect to what birdgirls will want to wear in their tomorrows.

IS Shuazhangfu HER REAL NAME?

Jenny’s birth name is Jennifer Lynn Bird, but she has been called Jenny her whole life, so...yes!

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